Reimagine Business Processes with Customers At the Heart of Transformation
Business Process Outsourcing (BPO), often referred to as Information Technology-Enabled Services (ITES), is a kind of outsourcing where the operations specific to a business function are contracted to a third-party service provider. Given that most business processes include some form of automation, IT enables these services to be performed.
The industry has 7 sub-sectors: contact centers, knowledge process outsourcing (KPO) and back offices, software development, computer animation, game development, medical transcription, and engineering design.
BPO primarily helps increase a firms flexibility in its resources management, core competencies, and overall organization. By contracting out a few of their business functions, firms can reduce their variable costs so that they have the ability to respond to changes a lot more| extra efficiently. Moreover, BPO enables huge bureaucratic companies to downsize to a smaller but more entrepreneurial and efficient company. Countries such as India, the Philippines, Morocco, Egypt and South Africa are the common destinations of outsourcing IT and ITES oriented projects.
Reduce you operational costs and stay competitive with our BPO recruitment solutions
At Trans GNX we recognize the evolving nature of the BPO industry and provide flexible and reliable BPO recruitment solutions designed to suit our clients needs. We maintain flexibility in our contractual agreements and solutions, and the accessibility of our BPO recruitment process reflect our dedication to supporting our clients growth and expansion.
India has gained significant attraction as a BPO location based upon the availability of professionals with the needed language skills, cultural affinity with the United States (the primary BPO market), and strong customer service orientation of its workforce. The Indian government has openly recognized the industry as the vital driving force for growth and also employment.
The country remains as a low-cost IT-BPO destination which is mainly due to the continued success of voice-based services. Revenue growth remained strong as the industry attracted continued support from the public sector in terms of promotion, infrastructure, education and training. Dubbed as a silent knight, the ITES-BPO industry is seen taking the lead in the country.
The Business Process Outsourcing (BPO) industry in India has been progressing as the sunshine industry for significant reasons such as cheaper labor cost, high English proficiency, and good computer proficiency which are some of the primary reasons why BPO service providers choose to outsource in the country.
Some of the vital facts that exhibit the immense growth which the Indian BPO industry has made –
- India is the largest offshoring destination in the world for BPO services.
- We are the global leader in the voice based BPO services.
- More than 1 million employees work for BPO companies in India.
- Export revenue of the industry is expected to grow 7-9 per cent year-on-year to US$ 135-137 billion in FY19. – Source
- The industry is expected to grow to US$ 350 billion by 2025 and BPM is expected to account for US$ 50-55 billion out of the total revenue.
Our BPO recruitment process help clients achieve substantial, positive, and sustainable impact in their performance by helping them in recruitment of the best available talent.
Top reasons why companies choose Trans GNX for their BPO recruitment needs
Business Process Outsourcing (BPO) recruitment is no longer about mere cost cutting; it has evolved to be able to deliver:
- Time to focus on core business concerns
- Increased workflow flexibility
- Enhanced productivity and efficiencies to suit an increase in volume
- Improved staff retention and job satisfaction
- Client satisfaction and better serviceability
- Reduced financial risk
While you can certainly save money with our recruitment services, you will also save time and could see a massive return on investment in the short term. Whether you are a large firm, a mid-size company or a sole practitioner or business owner, Trans GNX recognizes that every client is unique and customises a bespoke recruitment solution.
Contact us today and learn how our top-notch BPO recruitment service can help your business save up to 80%!